FREQUENTLY ASKED QUESTIONS

ABOUT US

Is this company Black owned?

Yes, we are proud to confirm that we are a 100% Black-owned company. Our business is co-owned by brothers and sisters who work together to promote health and wellness within our community. Maxine, one of our co-founders, serves as the face of the company due to her personal experience with vitamin deficiency that inspired the creation of our brand.

To learn more about our story and our owner, please visit: https://blackgirlvitamins.co/pages/our-story

We enjoy connecting with our customers through meet-ups, events, podcasts, and more. To stay updated on our activities and join us, follow our social media accounts, especially our Instagram: https://www.instagram.com/blackgirlvitamins/

PRODUCT

Are Black Girl Vitamins vegetarian?

Most of our supplements are vegetarian. Our Hair Skin and Nails and Collagen are not vegetarian. Please look at the product description for more details

Can these be taken with daily meds?

Hi, we strongly recommend checking with your doctor first before trying our vitamins if you have a medical history and are taking daily medications. Your health and safety are our top priority!

Can I take the supplements when I am pregnant?

While some supplements can be beneficial during pregnancy and breastfeeding, it's always best to consult your doctor before taking any, as certain ones may not be suitable. Stay safe and healthy!

Should I be taking all of them at the same time?

Yes, absolutely! Our BGV products are designed to be used together to help you achieve your personal health goals. To get the most out of your gummy vitamins, spread the intake of all vitamin types throughout the day after meals - just remember to avoid taking D3 and Once a Day before bedtime, as they are energy boosters.

I don't like pills. What can I do?

If you don't like pills, blending them with smoothies is a great option! Alternatively, we recommend trying our delicious gummy vitamins for a hassle-free daily dose of essential nutrients.

Is Black Girl Vitamins dairy-free?

All our products at Black Girl Vitamins are dairy-free and do not contain any milk.

Do these only work for women? Can men benefit from taking these as well?

Our vitamins are for everyone, but we specifically focus on addressing the deficiencies common among black women. Feel free to try them out!

How long do you have to take them before you feel different?

To fully experience its benefits, remember to take your vitamins consistently for 3-4 months and follow the dosage instructions to experience their full benefits. Monitor your levels, improve your diet, and engage in light exercise for the best results. Enjoy your journey!

Do you have specific vitamins from ages 50 and above?

Our vitamins are designed to support energy levels and overall wellness at any age. We encourage you to check out our numerous positive reviews (https://blackgirlvitamins.co/pages/reviews), particularly from customers in their 60s and beyond.

Do these come in pill form?

Our vitamins are mostly available only in gummy form, and they're vegan-friendly and halal-certified. Except for the hair, skin, and nails.

Currently, we offer pill form in our Sea Moss, once a day multivitamins and Cholesterol products. Check them out here: https://blackgirlvitamins.co/collections/all-products

We hope you enjoy them!

SHIPPING & FULFILLMENT

How Long Does My Order Take To Process?

Please allow 1-3 business days to process your order.. Once the order has been placed, you will receive a confirmation number via email within this time frame. If you placed and order and did not receive a confirmation number, be sure to contact us at hello@blackgirlvitamins.co.

How long will my order take to ship?

 Once your order is processed, you can expect it to be shipped within 3-7 business days (typically extended during peak holiday seasons. Once the order has been shipped, you will receive a tracking number via email.

I Have Changed My Mind About My Purchase But It Hasn't Arrived Yet, What Do I Do?

Due to the high volume of orders processed daily by our fulfillment team, we are currently unable to edit order details once your purchase has been submitted.

How do I track my order?

You will automatically receive a tracking link by email when your order ships from our warehouse. Please note it can take 24-48 hours for the tracking number to update. It will be emailed to the email address you provided when making your order. If you cannot find any notification emails in your regular inbox, we recommend checking for an overzealous spam filter before reaching out to hello@blackgirlvitamins.co.

How can I edit my shipping address?

If you've noticed an error in your shipping address, please don't worry. We're here to help you sort it out.Kindly email us at hello@blackgirlvitamins.co with "Urgent - Address change" in the subject line and include your order number and the correct shipping address. We will do our best to accommodate your request as quickly as possible.

However, please note that we have a very small window to make order edits, so it's important to double-check your address before placing an order.

If you've already sent an email, rest assured that we've received it and will assist you shortly. There's no need to send multiple emails.

How can I cancel or change my order?

We're unable to edit the items in an order or cancel an order once it has been processed. However, please contact us here hello@blackgirlvitamins.co  — while we cannot guarantee any changes or cancellations, we will work to best help in accommodating your request!

REFUNDS & EXCHANGES

What if I try a product and don't like it?

We understand that sometimes a product may not be the perfect fit for you, and we're here to help.

If you've tried a product and it didn't meet your expectations, please contact our team within 30 days of your delivery date so we can discuss the next best steps. We're more than happy to work with you to ensure your satisfaction!

To be eligible for a return, kindly ensure that the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Don't forget to have your receipt or proof of purchase handy as well.

To initiate a return, simply reach out to us at hello@blackgirlvitamins.co, and if your return is accepted, we'll provide you with a return shipping label and instructions on how and where to send your package. 

Please note that items sent back without first requesting a return will not be accepted. Exchanges will only be offered if the original product is defective, after opening, with receipt, and within the 30-day return period from the original date of purchase.

My order arrived, but it wasn't correct. What can I do?

If you received the wrong item(s), are missing items, or if there was an issue with your delivery, please let us know within 15 days of your order date, and we'll work to correct the problem! You can contact us at hello@blackgirlvitamins.co

PAYMENTS AND DISCOUNTS

Which payment methods are accepted?

We offer 3 convenient payment options: PayPal, Google Pay (credit/debit card), and Shop Pay(installment). Feel free to choose the one that suits you best.

What can I use my discount code on?

Discount codes can be applied to one-time orders in checkout - just add the discount on the first page of checkout (after the cart page). You can apply one code per order!

Please note: only one discount code or rewards redemption is applicable per order. Discount codes cannot be combined with other offers or codes.

*Exclusions apply: Subscription orders and sale items are not eligible for discounts. Discount codes are limited to one use per customer. 

Why won’t my discount code work?

Discount codes may be applied to one-time orders. If you’re having trouble, here are a few things to consider

• You can only use one discount code per order
• Rewards points cannot be combined with a discount code
• Sale products & special priced products are not eligible for further discounts
• Subscription orders are not eligible for further discounts

Can I use my HSA or FSA card?

Our products are not eligible for HSA or FSA funds. We're sorry about that! We recommend checking with your HSA/FSA provider for more information regarding eligible HSA/FSA products.

Do you have any sales or coupons?

Right now the only ongoing discount we offer is through our subscription program. Save 15% (plus free shipping for orders $55 or more) on all future orders when you subscribe to your favorite products.

You can learn more about subscriptions here. Do check back on our Facebook and Instagram, because that is where we would announce any special offers.

Can I get a sample before I buy/subscribe?

We currently do not offer samples, but we offer discount code for first time customer. Just enter your email address once promted to receive the discount code via email. Additionally, do check back on our Facebook and Instagram, because that is where we would announce any special offers.

SUBSCRIPTIONS

How do I subscribe to a product?

To subscribe to a product, you will need to first make sure that you are signed in to https://blackgirlvitamins.co/. Once signed in, navigate to the desired product page https://blackgirlvitamins.co/collections/all-products. Once you have selected the size of the product you wish to purchase, you will select “Subscribe & Save” and adjust the subscription frequency to your liking. You can repeat this process for multiple items on one order prior to checking out.

Can I have multiple products on one subscription?

Yes! You may have as many products as you’d like on one subscription.

Can I cancel my subscription at any time?

We do require any changes or cancellations made at least 7 business days prior to your next order date. Please note, and this is important, if you wish to cancel an order less than 7 business day prior to you ship date, Black Girl Vitamins is unable to cancel or issue a refund.

Subscription cancellation policy is being sent after every purchase via email along with their order details, reminding them that they should request any modification and cancellation atleast 7 business day before charged date.  That being said, this is sent as a courtesy and it is ultimately the customer's responsibility to track their own subscription.

I got an email about my payment information but my account says that I do not have any subscriptions. What do I do now?

Subscriptions are automatically canceled once payment fails to be processed. Please email us at  hello@blackgirlvitamins.co to reactivate your account. You will then be able to update your payment information accordingly!

The product I am subscribed to is out of stock. What do I do now?

We are so sorry to hear that you are having this experience. Please email us at hello@blackgirlvitamins.co for an estimate on when this product is back in stock and to see what product may be a good substitute in the meantime.

One of the products on my subscription is out of stock. Will my entire order be held?

Yes, unfortunately when one item on a subscription order is out of stock, the entire order will be held until all products on the order are back in stock. If you’d like to receive the remainder of your order, please feel free to email hello@blackgirlvitamins.co.

How do I update my subscription billing/shipping address?

Please visit this link: https://blackgirlvitamins.co/apps/retextion#/login. 

Once signed into your account, select the tab labeled “Subscriptions”. From here, select “Edit Subscription” under your active subscription. Now that you are viewing your subscription, select the pencil icon next to the field labeled “Delivery Address”. Update your address accordingly and be sure to “Save” your updates prior to exiting the screen. Please note that all alterations to shipping addresses for recurring orders need to be made at least 7 business day prior to the scheduled ship date. It is the customer’s responsibility to ensure that their address is properly updated prior to their order being processed. Orders that have not been updated and have been issued to a previously entered address will be refunded once the product has been returned to sender.

How do I change the frequency of my subscription?

Once signed into your account, select the tab labeled “Subscriptions,” and, from there, choose “Edit Subscription” under the active subscription you wish to adjust. Now that you are viewing your subscription, click on the current frequency listed next to the field labeled “Frequency” and update your frequency accordingly. Be sure to select “Save Changes” to save your modifications. Note that this will update your frequency - not your next order date. To update your next order date, you will then need to select the date next to the field titled “Next Shipment,” and then proceed to alter your next order date. Click “Save Changes'' to complete this process.

How do I delay my future order?

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Manage” and “Change Upcoming Order Date”. Click “Okay” to save your changes.

How do I cancel my subscription?

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Manage” and “Cancel Subscription”.

I canceled my subscription but I still received my order - why is that?

If a subscription is canceled after an order is processed, that order will still be shipped out. Per our subscription policy, we require a minimum of 7 business days for any modifications or cancellations. Feel free to contact us at hello@blackgirlvitamins.co for more information.

How do I update my credit card information?

You can easily update your credit card information by visiting this link: https://blackgirlvitamins.co/apps/retextion#/login. 

REFUND POLICY 

What is Your Refund & Money Back Guarantee Policy?

Click here (https://blackgirlvitamins.co/policies/refund-policy) to view the full policy.